According to recent reports, after beta testing for months, the company has refined its AI offerings and shown off a new AI chatbot shortcut in WhatsApp beta version 2.23.24.26, with signs that it will soon be available on the channel. stable.
This shortcut comes as a Floating Action Button (FAB) in WhatsApp’s Chats tab, strategically placed just above the new FAB message. Its distinctive design, a multicolored circle inside a pale gray button, represents a positive change, making it more visible to users, especially those interacting with the feature for the first time.
WABetaInfo highlights that this beta version has proven to support the AI chatbot feature, with some testers even reporting seeing it in the previous version, 2.23.24.23. With the upcoming availability on the Play Store, expectations are rising around the official launch of the AI chatbot on WhatsApp.
In addition to this development, WhatsApp is introducing other essential features for users. Integration with DocuSign makes digital signatures easy, while personalized voice chats for larger groups eliminate the need for voice calls involving all participants.
Advantages of adding AI chatbots in WhatsApp
- 24/7 availability to answer frequently asked questions and resolve common problems.
- Adaptation according to user data and preferences for a more personalized experience.
- Freeing human agents for more complex tasks by automating routine processes.
- Communication in multiple languages, expanding reach to a global audience.
- Alternative to text-based interactions, making WhatsApp more accessible.
- Specific campaigns, personalized recommendations, lead generation and sales support.
- Obtaining valuable data to improve customer service, marketing strategies and product development.
- Acquisition of capabilities to learn and improve with each interaction.
- Significant reduction of costs associated with customer service, marketing and sales.
- More efficient operation through automation and self-service.
- Personalized recommendations based on preferences and purchase history.
- Access to up-to-date information on pricing, availability and shipping details.
- Assistance in tracking orders and resolving issues related to orders or deliveries.